We’ve introduced a new Green colour in the appointments section for treatments that require a mandatory patch test.
Please take note of the following important details:
- Green appointments indicate that a patch test is required at least 48 hours before the service.
- Staff must check for any upcoming green appointments and contact clients in advance to arrange the patch test.
- Once you’ve spoken to or messaged the client, add a note on the appointment confirming that contact was made and the client is aware of the patch test requirement.
- If the client cannot complete the patch test within 48 hours of their appointment, inform them that their appointment will need to be cancelled and request that they reschedule to a later date when the test can be completed in time.
- Treatments that fall within Green categories as of Oct 2025 are, Brow Lamination, Hybrid Tinting and all Eyelash treatments except lash removal
- If any issues arise, please notify your supervisor / manager as soon as possible.
Check the appointment calendar daily and ensure all green appointments are managed according to these guidelines.
Patch test guidelines
A patch test is required if:
- The client has not had the treatment in the past 6 months, or
- Their last patch test was done more than 6 months ago.
Regular clients who have had the same treatment within the last 6 months do not require a new patch test.
Always double-check the client’s record before confirming if a patch test is needed.